Shipping Policy

This shipping policy applies to all orders placed on royalpulse.fr. By placing an order, you accept the terms described below.

Delivery areas

We ship our products to mainland France as well as to European Union countries. For any delivery request to another destination, contact us at contact@royalpulse.fr before placing your order.

Carrier

All our orders are shipped via DPD. Your package is handed over to DPD once your order has been prepared, and delivered to the shipping address you provided.

Processing times

Your orders are prepared within 1 to 3 business days from payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Pre-order items

Some of our products are offered for pre-order. When an item is sold on a pre-order basis, it ships from the estimated shipping date indicated on the product page and in your order confirmation email. This date is an estimate and may be adjusted depending on our supply schedule. If your order contains both in-stock items and pre-order items, the entire order ships once all items are available, unless we indicate otherwise.

Delivery times

Once your order has been handed over to DPD, estimated delivery times are as follows:

• Mainland France: 2 to 4 business days
• European Union: 4 to 8 business days

These times are provided for guidance only and run from the moment DPD takes charge of the package. They do not include the processing time or, where applicable, the shipping date of a pre-order.

Shipping costs

Shipping is free for all orders delivered to mainland France and the European Union. Where applicable, any shipping costs are shown to you before the final confirmation of your order.

Order tracking

As soon as your order ships, you will receive a confirmation email containing a DPD tracking number so you can follow your package. If you have not received this email, please check your spam folder, then contact us at contact@royalpulse.fr.

Delivery delays

We do everything we can to meet the announced delivery times. However, we cannot be held responsible for delays attributable to the carrier, customs formalities or any event beyond our control (force majeure, severe weather, strikes, etc.). In the event of an unusual delay, contact us: we will open an investigation with DPD.

Address errors

It is your responsibility to verify the accuracy of the delivery address provided when ordering. In the event of an incomplete or incorrect address, we cannot be held responsible for a delay or non-delivery. Any reshipping costs resulting from an address error remain your responsibility.

Lost or damaged packages

If your package arrives damaged, report it to the DPD driver at the time of delivery and keep the packaging. Then contact us as soon as possible at contact@royalpulse.fr, attaching photos, so that we can find a solution (reshipment or refund). If a package is declared lost by DPD, we will reship or refund your order.

Transfer of risk

In accordance with applicable regulations, when you are acting as a consumer, the risk of loss of or damage to the products passes to you when you take physical possession of the package.

Contact

For any question about the shipping of your order, you can contact us at the following address: contact@royalpulse.fr.